AMS IT is aware that some users are experiencing issues with names showing incorrectly in Teams.
Please see this guide for a resolution!


Accessing Microsoft Teams
Sign Into Microsoft Teams App on a Desktop If you have the Microsoft Teams App installed on your computer you may follow the steps below to sign into...
Thu, 2 Sep, 2021 at 10:59 AM
Microsoft Teams Incorrect Names (Clearing Microsoft Teams Cache)
Applies to: Windows 11, Windows 10, Windows 8, Windows 7 As per Microsoft, name changes in the M365 platform can take up to 60 days to reflect correctly...
Wed, 11 May, 2022 at 3:14 PM
Remove or delete an email account from Outlook
Sometimes you may encounter scenarios where you need to remove your account from Outlook to resolve email issues.  Removing an email account from Outloo...
Sat, 20 Nov, 2021 at 1:24 PM
Add an email account to Outlook
Outlook For PC: These steps are the same whether you're adding your first email account or additional email accounts to Outlook. Select File &...
Sat, 20 Nov, 2021 at 1:55 PM
How to remove and re-add an Outlook Profile (Desktop Client)
Sometimes you may encounter scenarios where you need to completely remove and recreate your Outlook profile. This solution is typically leveraged when other...
Sat, 20 Nov, 2021 at 2:16 PM
Using OneDrive to Store AMS Related Files
Overview: This guide is intended to ensure that AMS staff are storing work related files in their AMS OneDrive accounts and not in their Queen's AMS O...
Thu, 13 Jan, 2022 at 1:56 PM
How To Change Your Office 365 Account Picture
Sign into Outlook on the web at At the top of the page, select your profile picture (1) and then click on the existing photo ...
Mon, 9 May, 2022 at 4:13 PM