AMS IT Helpdesk

AMS - Resolved Issues 3

• Staff Names Appearing Incorrectly in O365 Products
• Passwords Cannot Be Reset On Various Student Accounts
• Microsoft Teams Call Issues

Applications 8

• Accessing Microsoft Teams
• Microsoft Teams Incorrect Names (Clearing Microsoft Teams Cache)
• Remove or delete an email account from Outlook
• Add an email account to Outlook
• How to remove and re-add an Outlook Profile (Desktop Client)

View all 8

Authentication 3

• How To Setup Multi-Factor Authentication
• Creating an App Password for Outlook and other Clients
• How to Reset Office 365 Password

Training 1

• Microsoft Teams Training

Common Tasks 1

• Locate and Bookmark OneDrive and SharePoint Files

Tickets 1

• Process for Submitting Tickets

AMS Equipment 1

• How To Use Conferencing System