Teams Phone Setup Guide (Using the App or Web Version of Teams)

Making Calls from Teams (only for staff with a dedicated phone number)

1. Open the Teams app.
2. Select "Calls" on the left-hand side of the screen.
3. Use the keypad on the left-hand side to make calls.
4. Your number can be found underneath the keypad.

Adding Contacts

1. Select the "Contacts" or "View Contacts" button.
2. Press "Add contact".

Adding Contact Groups (Only works on the web version of Teams)

1. On the right-hand side of the screen press the "+" button beside "Contact Groups".
2. From here you can create a contact group to call with. 

Adding Contacts to Speed Dial

1. On the right-hand side of the screen, hover your mouse over the "Speed dial" button.
2. Add contacts which you wish to have on speed dial.

Accessing Voicemail in Teams

1. New voicemails will appear under the "Calls" section, and also in the activity section.
2. To listen to a voicemail, select the voicemail and you will be able to play the voicemail, as well as see a transcript.
3. Hover your mouse over the call and select the three dots to delete voicemails.
4. To call back a number which has left a voicemail, hover your mouse over the call and press the "Call" button.
5. An email will be sent with the audio clip and transcript of the voicemail to your Outlook account. If you delete the email, the voicemail will be deleted from the Teams app. If you delete the voicemail from the app, the email will be deleted.

Setting Up Voicemail in Teams

1. Open the Teams app.
2. Select "Calls" on the left-hand side of the screen.
3. Select "Custom Setup" on the bottom left-hand corner, then choose "Device Settings" and "Calls".
4. By default, there will be an automated voicemail message. If you would prefer to record your own, select "Configure Voicemail" then "Record a greeting".

Forwarding Calls in Teams

1. Open the Teams app.
2. Select "Calls" on the left-hand side of the screen.
3. Select "Custom Setup" on the bottom left-hand corner, then choose "Device Settings" and "Calls".

For the Web Version

1. Under "Call answering rules" you can choose if calls will also ring another number under "Also ring". Select "New number or contact" or "Call group" and enter the number(s) which you would like to also receive your calls.
2. It is also possible to send your calls to a different number or call group if the call is not answered. Click "New number or contact" or "Call group" under "If unanswered" and enter the number(s).

For the App

1.  Under "Call handling and forwarding" you can choose if calls will ring another number.
2.  It is also possible to send your calls to a different number or call group if the call is not answered. Click "When you can't answer a call" and "Redirect to a new number or contact" to enter the new number you would like your calls to be directed to.

Transferring Calls

1. Click the “Transfer” button at the top of the call
2. Enter the contact which you would like to transfer the call to
3. The caller will be put on hold while the call is being transferred

Choosing a Ringtone in Teams

1. Open the Teams app.
2. Select "Calls" on the left-hand side of the screen.
3. Select "Custom Setup" on the bottom left-hand corner, then choose "Device Settings" and "Calls".
4. Under "Ringtones" you can select a ringtone for your calls, forwarded calls, and delegated calls.