Teams Phone Setup Guide (Using the Desk Phone)

Modified on Thu, 4 Apr at 4:54 PM

Making Calls from the Phone

You can use the physical keypad, then press the call button, or select calls and enter the number on the phone screen.
Your number is located on the top right-hand corner of the home screen.

Adding Contacts

Click "People" on the homescreen.
Select the "+" button on the lower-right hand corner of the screen.
Press "Add from directory" and add the contact.

Adding Contact Groups

Click "People" on the homescreen.
Select the "+" button on the lower-right hand corner of the screen.
Press "Create new group" and add the users to the group.

Accessing the Calendar

Select the calendar button.
You can view scheduled events on the phone screen for the week, and are able to join meetings by clicking the "Join" button.
Click the "+" button on the lower right-hand side of the screen to create a new event.

Accessing Voicemail from the Phone

Click the voicemail button.
Select the voicemail and press the play button to hear the voicemail.
An email with the audio from the voicemail and a transcript will automatically be sent to your Outlook account. If you delete this email, the voicemail will be deleted from the phone.
To delete a voicemail from the phone, select the trash icon. This will also delete the email containing the voicemail.

Setting up Voicemail from the Phone

From the home screen, click on your profile photo at the top right-hand side.
Select "Settings" then "Calling".
By default, there will be an automated voicemail message. If you would prefer to record your own, select "Change voicemail greetings" and press 2.
You will then be able to record a voicemail greeting.

Transferring Calls from the Phone

From the home screen, click on your profile photo at the top right-hand side
Select "Settings" then "Calling".
You can choose if calls will also ring another number under "Also ring". Select "Contact or number" and enter the number which you would like to also receive your calls.
It is also possible to send your calls to a different number if the call is not answered. Click "Contact or number" under "If unanswered" and enter the number(s).

Choosing a Ringtone from the Phone

From the home screen, click on your profile photo at the top right-hand side.
Select "Settings" then "Calling".
Scroll until you see the "Ringtones" section. Here you are able to change the ringtones for your calls, forwarded calls, and delegated calls.

Setting a Password

Click on your profile picture. Select "Settings" then "Device Settings".
Select "Phone Lock". Press "Lock Enable".
Enter a PIN for your phone.
You can adjust the Idle-time out. This will be the set period of time after using your phone that it will require you to use a PIN.
When the phone is locked, you are able to receive calls, but not make calls from the phone.

Adding Delegates

Delegates can make and receive calls on your behalf. To add a delegate click your profile photo in the top-left hand corner, then select "Settings" and "Manage delegates".
From here you are able to add delegates.

Connecting Bluetooth Devices

Click on your profile picture. Select "Settings" then "Device Settings".
Choose "Bluetooth". Available devices will appear on the bottom right-hand corner. Click on the device you wish to pair with the phone.

Changing your Status

Select your profile picture at the top right-hand corner of the screen.
Click on the current status to change it.
To set a status message click "Set status message" below your current status. From here you can set the message.

Button Functions

Phone with pause symbol: Puts the other caller on hold.
Two phones with arrow: Allows you to transfer calls.
Two circling arrows: Calls the most recent number which called you if you didn't answer.
Triangle with plus and minus: Adjusts volume.

Headset button: Allows you to transfer the call to your headset
Microphone button: Mute
Teams button: Brings you back to the homescreen
Speaker button: Puts your call on speakerphone