Staff Names Appearing Incorrectly in O365 Products

Modified on Fri, 03 Jun 2022 at 12:06 PM

Priority: High

Status: Resolved

The issue has been investigated and we had a ticket raised with Microsoft support who had their engineers investigating the issue. We have worked with them to resolve.


An issue had been identified by the AMS IT Department where staff were seeing user names appearing incorrectly or reverting to previous position holder names. 


You search for a staff member using Outlook, Teams, SharePoint and the user's email address appears correctly but the name of the user is for someone who may have held that position previously.

Current Resolution:

Here is the current resolution:

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