Business Central Best Troubleshooting Practices

1. Sign out and sign back in:

Yeah, we know it’s cliché, but there’s a reason for that. It works.

1. In Business Central, click on your little head (or initials) icon and then click “Sign out”
2. Close your browser.
3. Re-open and sign back in. This will refresh your session on the Business Central Servers
4. Try the process that wasn’t working again.

2. Clear your browser cache, you big silly!

The nice thing about this step is that it’s generally useful for your browsing experience and can often make web browsing a little zippier/more reliable.

Clearing Cache in Edge

1. Open Microsoft Edge
2. Click the three dots in the top left corner
3. Click “Settings”
4. Click “Privacy, search, and services” on the left-hand side
5. Under “Clear browsing data now” click “Choose what to clear”
6. Select “Browsing history, Cookies and other site data, Cached images and files, Site permissions”
7. Click “Clear now”

Clearing Cache in Chrome

1. Open Chrome
2. Click the three dots in the top right corner
3. Select “Clear Browsing Dara”
4. Under “Time range” select “All time”
5. Select “Cookies and other site data” and “Cached images and files”
6. Press “Clear data”

Clearing Cache in Safari

1. Open Safari
2. Click “Safari” in the top left corner of the menu bar
3. Press “Settings”
4. Click “Privacy”
5. Select “Manage Website Data”
6. Click “Remove All”
7. Select “Done”

3. Pay Attention to the errors:

If you’re finding that you’re still getting an error, Business Central errors are often quite useful in terms of describing the problem that you’re running into. Try carefully reading the error prompt and see if that gives you any deeper knowledge into what might not be working in your process flow.

4. Exercise that Google-Foo:

Sometimes, a good old copy and paste into Google goes a long way with Business Central if you’re getting nowhere, and even the error messages aren’t yielding any deep insights. Just copy the first portion (usually the first two lines) of the error code and zip it into Google. Sometimes you’ll get a good idea of what’s causing the issue.

5. Submit a ticket!

Sometimes, you’ll just get a real head-scratcher, and additional support is needed. If you’ve followed all of the steps above. Please submit a detailed ticket with a screenshot of your error, and IT will do its best to get you sorted promptly.

Submit a ticket : AMS Helpdesk (myams.org)