Managing Your Email Quarantine

Modified on Thu, 07 Sep 2023 at 03:14 PM


Although Microsoft's spam filter is amazing, occasionally email becomes blocked that may be legit. Your email inbox contains a folder called 'Junk Email' which contains possible spam. However, email quarantine is an area where email that Microsoft is confident is spam gets sent to before it even makes it to your mailbox.

We are excited to announce a new feature that puts you in control of your quarantined emails! We understand the importance of efficient email management and the need to ensure that important emails aren't missed. With our latest enhancement, you can now manage your own quarantined emails and receive weekly notifications about what's in your quarantine.

Key Features:

  • Weekly Email Notifications: A weekly email summarizing the emails in your quarantine will be sent to you. You will then have the ability to release the email if deemed appropriate. Rest assured, if an email has been scanned by the system and is guaranteed to be spam, a request will be sent to admins to release the email. You will not be able to release an email with a known virus. 

  • Self-Administer Your Quarantined Emails: If you do not want to wait a week for a report or you are waiting on a time sensitive email, you now have the ability to manage your quarantined emails directly at

Important Guidelines:

While this new feature empowers you to manage your quarantined emails, it's essential to exercise caution. Please keep the following guidelines in mind:

  • Release with Confidence: Only release emails from quarantine if you are completely confident that they are not spam or contain malicious content. If you have any doubts about an email's legitimacy, please do not release it and contact IT support. Again, you will not be allowed to release an email that is known to contain a legitimate threat unless an admin approves it.

  • Vigilance is Key: Phishing attacks and spam emails can sometimes appear convincing. Be vigilant and double-check the sender's information, email content, and any links or attachments before releasing quarantined emails.

  • Report Suspicious Emails: If you receive an email that you suspect is spam or malicious, report it immediately to our IT department. We take security seriously, and your vigilance can help protect our organization.

We believe that this feature will enhance your email experience and provide you with greater control over your inbox's security. 

If you have any questions or encounter any issues while using this feature, please don't hesitate to reach out to our IT support team.

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