Continia Dashboard Disappearing

Modified on Fri, 10 May at 1:11 PM

  1. Have users hold the SHIFT key and click refresh, which will clear their cache and refresh the view.

  2. Alternatively, you can switch the user's role to something else like AMS-ADMIN under user profile settings, have them refresh, then switch their role back and have them refresh. You will need to have admin privileges to do this.
    1. Search for User Settings

    2. Once the card opens, select a user. You will see this screen. Select the 3 dots next to Role for that user.  
    3. Give them a new role such as AMS-ADMIN and select OK.
    4. Have the user log out of their account and log back in. They will then see a completely different dashboard.
    5. Switch the user back to their original role and have them log out and back in again. This will refresh their dashboard and they should see Continia working now.

  3. Running "Synchronize with Continia Online" under tasks resolves this issue. 

    Login to Business Central and search for "Synchronize with Continia Online". It should show up as a task. Click to run this task. You will receive an error that expense management will not run. This is normal as we do not utilize this module. 

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